All of these goals have been met with the exception of an organized simple way for owners to manage the automated communications. The purpose of implementing Property Meld was to give tenants a simple and easy way to report maintenance needs, provide total transparency to the owners regarding status of repairs, provide organized communication with the vendors, and housing all related information regarding repairs in one location for us as Managers. The automation of communication has been our biggest hurdle. The implementation of Property Meld has been a little more difficult than we anticipated.
Property meld login update#
Owners – I wanted to provide an update regarding Property Meld. We are open to any ideas or suggestions you want to provide.
Our team continues to strive to be the best and are always looking at ways to be of better service to our Owners and Tenants. We hope you staying informed beneficial also. Residents and Vendors are pleased with the ease of scheduling and submitting repair requests. We are thrilled having all the various pieces of a repair housed in one home. Property Meld is another piece of technology that WILMOTH Group is implementing to provide transparency to the Owner and more efficiently and timely manage repairs and maintenance requests. This will typically be the case if it is an emergency, etc. Please note that when you reply to a meld, depending on the situation, the tenant could be receiving your communication. You will still go into (aka Buildium) to submit your funds for the repairs if so requested. Emergency repairs are made to preserve life or property value,Īs described above, please reply directly to the Meld email to indicate your approval as Owner. It’ss important that Owner’s monitor Property Meld notifications so we can get approval quickly and proceed with the repairs.Įmergency maintenance may involve the Meld system providing documentation or notification as typically owner approval is not obtained.
WILMOTH Group has chosen currently to have all correspondence be visible to the Owner. If a Property Manager so chooses, they could exclude Owners from the information available in the system. Property Meld is more of a keeping you informed system for Owners. In the list of parties above, we did not mention Owners. Better customer service increases the rates of retention, lowering turnover of Residents. Ultimately, improved maintenance communication and timely responses is providing your Residents with improved customer service.This information provides the Manager with feedback on the performance of each Vendor utilized. Follow-up system that prompts Vendors as to scheduled appointments and allows Residents to rate and review the work performed.All communication, through each users preferred method of communication, is documented.Vendors are accountable for the times set with a Resident for completion of a repair. Tenants communicate with Vendors through the system. Property Meld allows Managers to track scheduling.Benefits provides to all parties by using Property Meld All involved parties receive notifications whenever more communication takes place regarding a specific maintenance or repair. The system allows all documentation to be stored and managed in one location. Property Meld is a system for the Property Manager, Owners, Vendors, and Residents to administer, document, and communicate regarding maintenance and repairs. In June 2018, WILMOTH Group invested in a new system called Property Meld.